Booking Terms & Conditions

Booking Terms & Conditions

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1.About these terms and conditions

1.1 In these terms and conditions “we”, “our”, and “us” refer to UKLS Training and “you” and “your” refers to the delegate purchasing a UKLS Training course.

1.2 UKLS is a part of Essex Learning Station Ltd.

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Booking your training course

2.1 UKLS reserves the right to decline admission to any of its training courses.

2.2 UKLS reserves the right to cancel or change planned training courses in terms of dates, locations, and course content. You will be notified at least 24 hours in advance of any planning changes.

2.3 Irrespective of circumstances, Essex Learning Station Ltd accepts no liability for any loss of earnings or expenses incurred by you or any models.

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3.Paying for your training course

3.1 You may pay for your training course via bank transfer or PayPal

3.2 You may pay for your training course in one of the two following ways:

3.2.1 Payment in full – you are required to pay the full price of your course prior to attending your training course. An order confirmation confirming your place will be sent within 24 hours of payment being received in full.

3.2.2 Payment scheme – you are required to pay the deposit of your course in order to secure your place on a course date. An order confirmation confirming your place will be sent within 24 hours of us receiving your deposit payment. We will then contact you to arrange your future payment dates for when additional payments can be taken by bank transfer

3.3 Your course balance must be paid in full no later than the completion date. It is the delegate’s responsibility to ensure that the balance is paid in full before the course completed.  Failure to do so may result in your course place being cancelled, re-listed for sale and any payment already made may be forfeited in line with our cancellation procedure.

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  1. Cancelling your training course

We understand that sometimes plans change and you may need to change your arrangements. Please see below our Terms & Conditions for how we handle cancellations and amendments, these rules also apply to sickness.

4.1 Should you wish to cancel your booking, the following terms and conditions apply:

4.1.1 All cancellations must be made in writing to will incur a £25.00 admin charge.

4.1.2 Cancellations within 2 weeks (14 calendar days) before your course date– please contact us on to obtain a refund.

4.1.3 Cancellations between 3 and 4 weeks (21-28 calendar days) before your course date– there is a 30% charge plus the admin charge, please contact us on to obtain a partial refund.

4.1.4 Cancelling 3 weeks (21 calendar days) before your course date – 100% of the course fees must be paid plus the admin charge of £25.00

4.1.5 Any remaining balance on a delegates account must be allocated within 12 months or will be void.

4.1.6 Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. UKLS do not provide any cancellation insurance, but are aware of Cancel sure Insurance, a company which specialises in insurance for training course cancellations (please be aware this does not constitute a recommendation and UKLS cannot accept any liability for any insurance policy you choose to buy). For more information,

4.1.7 Essex Learning Station Ltd (trading as UKLS) does not issue refunds for Acts of God.

  • An Act of God is defined as an event outside of human control such as sudden floods, earthquakes or other natural disasters, for which no one can be held responsible.
  • This also includes weather-related issues such as snow, ice, floods etc.
  • If UKLS chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.
  • UKLS will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.
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5. Amending your training course

5.1Should you wish to amend your booking by changing your course date, the following terms and conditions apply:

5.1.1All requests to change course date must be made in writing to

5.1.2UKLS cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in Section 4 of this document.

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6. Contacting UKLS

6.1 You can contact UKLS in any one of the following ways:

6.1.1 By telephone on 7957425773

6.1.2 By post at Essex Learning Station Newland House, Newlands Street, Witham, Essex, CM8 2AP

6.1.3 By email at

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  1. Data Protection

7.1 In booking a training course with UKLS, you agree to us using any data you submit in order to process your order and for future marketing purposes by Essex Learning Station

7.2 Your details will not be transferred to any third party without your written consent.

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  1. Complaints

8.1 UKLS takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible.

8.2 Complaints about any aspect of UKLS should be made in writing by emailing by writing to Essex Learning Station, Newland House, Newlands Street, Witham, Essex, CM8 2AP.

8.3 Complaints received in writing will be acknowledged by return email or letter within one week of receipt.