The Level 3 Diploma in Customer Service provides you with the knowledge and skills to respond to customers’ issues on a high level, analysing and implementing improvements to the way customer service is delivered in your organisation.
You will develop your understanding of the customer service environment and principles of business to help you improve your delivery to meet your customers’ expectations.
What will I Learn from the course?
The Diploma in Customer Service will help develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.
Who the course is for:
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Sales Manager
When you have successfully completed this qualification you will have the opportunity to progress to the following qualifications:
VTCT Level 3 Diploma in Business Administration
VTCT Level 3 Certificate in Management and Leadership
Alternatively you could progress in employment within customer service in a team leader or managerial role and analysing customer service data.
Duration: 28 wks